Damaged or Incorrect Items. (Broken/Defective)
If the product you received is damaged or incorrect (Broken/Defective), please contact us within 14 days receiving the item with related photos or a specific video. You could request either a full refund or a replacement item once our factory confirms that. The return shipping expenses surely will be our responsibility if the return is a result of our error.
All return requests for unwanted items must be made within 60 days of purchase date. The customer is responsible for all costs relating to shipping the unwanted product to Solas Light. Products must be returned in original packaging with all included accessories. Any scratches or damage done via transit may result in a fee. If the returning product is damaged or in unsellable condition, the package will be refused and ship back to the sender.
Refunds will be processed back to the original payment method. Once the warehouse receives the product, please allow 3-5 business days for the return to process. A 20% restocking fee will be assessed on any elective returned purchase. If you need to return an item, simply email us including your order number, the reason for return and it would be great if related pictures could be attached. We will then provide you with instructions to ship your device back. All returned items will be inspected to see if you qualify for a refund. Upon receipt of your package, we will send you a confirmation email. In all cases, we advise you carefully keep your tracking numbers. Upon receipt of the return, you will be refunded as soon as possible to the PayPal account used for payment or credit card payment method.
The warranty is 3 years from the purchase date on all parts involved in the manufacture of the Solas Device.
Contact Solas 1-800-419-1180