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Refund and Returns Policy

 Refund policy  

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@solaslight.com.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@solaslight.com and send your item to: Los Angeles, CA, 91301, United States.

 

Shipping

To return your product, you should mail your product to: Los Angeles, CA, 91301, United States. Please email our shipping department for the return address at contact@solaslight.com

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Damages

Buyer has ten (10) days after delivery to report the receipt of a damaged item. Damages during shipping are rare, but they do happen.

Please inspect your light and report any issues to us within this 10 day grace period. Solas will not be responsible for damages reported to us after this 10 day period.

 

WARRANTY POLICY

Solas Helios – 1 Year Warranty

Solas Mini, Apollo, Titan – 3 Year Warranty

Warranty valid only to original purchaser if item purchased directly from.

What does this warranty cover?

The warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Mito Red will repair or replace, at no charge, products or parts of products that prove defective because of improper material or workmanship, under normal use and maintenance.

What will we do to resolve the problems?

Solas will either repair or replace the products at no charge. For the first 180 days, Solas will be responsible for all shipping costs related to your request. After the first 180 days, buyer will be responsible for product shipping charges and related coverage while in transit to Solas.  Please retain the tracking information for proof of delivery to us.

What does the warranty not cover?

The warranty does not cover any problem that is caused by damage resulting from negligence, improper maintenance, or modification; the warranty does not cover theft or loss of the product.

What do you have to do?

To inquire about a warranty claim please email contact@solaslight.com

What about after the warranty period?

Please contact us for more details at 1-800-419-1180